This Return and Refund Policy explains how iconarisylvo (“we”, “our”, “us”) manages cancellations, returns, and refunds for investment services offered in Australia. The purpose of this document is to ensure that clients understand the processes, conditions, and options available. Our approach is structured, transparent, and aligned with professional service standards.
1) Scope of the Policy
This Policy applies to investment services provided directly by iconarisylvo, including portfolio structuring, asset monitoring, reporting, and related professional services. It does not apply to third-party services outside our control. Clients engaging our services agree to the terms outlined here at the time of booking or service initiation.
2) Service Cancellations
Clients may request cancellation of a service before it begins by contacting us using the details below. Cancellations made in advance are managed fairly, with confirmation provided in writing. If a service has already commenced, cancellation may not result in a full refund, but options to reschedule or adjust may be considered.
3) Rescheduling Services
Where possible, clients may request to reschedule services such as consultations, reviews, or workshops. Rescheduling requests should be made at the earliest opportunity to allow for proper planning. We confirm rescheduled dates in writing and ensure that service inclusions remain consistent.
4) Refund Eligibility
Refunds may be provided in cases where a service cannot be delivered as agreed due to circumstances within our control. Refunds are not typically available once a service has been substantially completed or delivered. Each request is assessed individually to ensure a fair outcome.
5) Refund Process
To request a refund, clients should contact us by email or phone with details of the service, booking reference (if applicable), and the reason for the request. Once reviewed, we will confirm the outcome and the applicable amount in writing. Refunds are issued using the original method of payment whenever possible.
6) Digital and Written Materials
Where digital or written materials form part of a service, these are considered delivered once access is granted or documents are provided. Refunds for such materials are not available once delivery has occurred, unless access cannot be provided due to a fault on our side. In such cases, we will provide a replacement or suitable remedy.
7) Timeframes for Processing
Refunds that are approved will be processed within a reasonable timeframe, typically within 10–14 business days. Actual receipt of funds may depend on the client’s financial institution or payment provider. We notify clients by email once the refund process has been initiated.
8) Exceptions
Certain services may have specific terms regarding cancellations or refunds, which will be communicated in writing before booking. These specific terms override the general provisions of this Policy where applicable. Clients are encouraged to review all service details provided at the time of booking to ensure clarity.
9) Updates to the Policy
We may update this Return and Refund Policy from time to time to reflect changes in services, client needs, or applicable requirements. Updates will be published on this page with a revised effective date. Continued use of our services after updates indicates acceptance of the revised Policy.
Contact Information
iconarisylvo
Address: 101 Heal St, New Farm QLD 4005, Australia
Phone: +61 1300 361 546
Email: info@iconarisylvo.com
